Telcos Launch Final Phase of SIM Disconnections for NIN Linkage

Telecommunications companies in Nigeria have launched the final phase of disconnecting Subscriber Identity Module (SIM) numbers that are not linked to National Identification Numbers (NIN).

Sources from the telecom industry, who wished to remain anonymous, confirmed the development to NIGERIA NEWS 247 on Sunday. The disconnection, originally set for April 15, 2024, was postponed to July 31, 2024, by the Nigerian Communications Commission (NCC) due to subscriber challenges and requests for an extension.

“This issue extends beyond MTN; it affects the entire industry. The Association of Licensed Telecom Operators of Nigeria will soon issue a statement on this matter,” one official stated.

Another source emphasized that the directive came from the NCC, which has provided various channels to facilitate the NIN linking process for subscribers. “We must ensure that subscribers comply and link their lines with NIN,” the source added.

Concerns have been raised as some phone lines have already been disconnected ahead of the July 31 deadline. Many Nigerians have taken to social media to express frustration, reporting that their SIM cards were blocked despite completing the NIN linking process.

Bashir Ahmad, Digital Communications Assistant to former President Muhammadu Buhari, tweeted about the issue, noting widespread complaints about losing service. Similarly, users like Kensola and Jude Bela voiced their frustration over the unexpected disconnections and questioned the motives behind the action.

The disconnection policy aligns with a 2020 mandate aimed at curbing terrorism, kidnappings, and banditry by ensuring that all SIM cards are linked to verified NINs. The current phase targets subscribers with multiple SIM cards linked to a single phone number.

The process began in February 2024 with the first phase, followed by a second phase in March 2024. By the initial deadline, about 40 million unlinked SIM lines were barred.

Telecom operators have pointed to delays in customer verification by the National Identity Management Commission (NIMC) as a contributing factor to the issue. They argue that slow verification may lead to the disconnection of compliant customers who have yet to be verified by NIMC.

Gbenga Adebayo, Chairman of the Association of Licensed Telecom Operators of Nigeria, expressed concern over the potential impact on active customers if a resolution is not reached before the deadline. The industry is awaiting feedback from the NCC on potential extensions or adjustments to the policy.

In addition, Airtel Africa has reported a potential monthly revenue loss of up to $4 million due to difficulties in verifying approximately 4.9 million customers.

Efforts to contact NCC and NIMC officials for further clarification on the issue have so far been unsuccessful. Meanwhile, telecom operators continue to audit industry billing systems to enhance transparency and integrity.