INEC Chairman, Yakubu Vows to Improve Voter Experience During 2025 Customer Service Week

The Independent National Electoral Commission (INEC) has reaffirmed its dedication to service excellence, transparency, and innovation in public service delivery, as it marked the 2025 Customer Service Week at its headquarters in Abuja.

Speaking at the opening ceremony, INEC Chairman, Prof. Mahmood Yakubu, emphasized that the annual celebration serves as a reminder of the Commission’s pledge to prioritize citizen-focused service across all operations.

“Customer Service Week reminds us that every comment, every inquiry responded to, and every concern addressed strengthens our commitment to the public interest,” Yakubu said.

Themed “Mission Possible,” the 2025 celebration highlights the importance of transforming challenges into opportunities through teamwork, innovation, and proactive service delivery.

Yakubu described the week as both a celebration of frontline staff and an opportunity for reflection and rededication to INEC’s core values. He called on staff to view service as “prayer in action,” underscoring the role of integrity and consistency in achieving the Commission’s democratic mandate.

He also noted that INEC’s Service Charter and commitment to the Freedom of Information Act remain central to its efforts to deliver accessible and accountable governance.

In a testament to INEC’s growing regional reputation, the Chairman disclosed that officials from Ethiopia’s National Election Board and various civil society organisations were in Nigeria to understudy INEC’s systems and processes during the weeklong event.

“At INEC, we believe that what once seemed impossible can be achieved through teamwork, innovation, and integrity,” Yakubu added.

Also speaking at the event, Ngozi Akinbodewa, who represented the Acting National Coordinator and CEO of the Bureau of Public Service Reforms (BPSR), lauded INEC for its leadership in data-driven governance, citizen engagement, and transparency.

“The Commission has set a standard that other MDAs can emulate, aligning with global best practices that value both employees and the citizens they serve,” she said.

Akinbodewa further highlighted INEC’s increasing adoption of digital platforms and data analytics, calling it a step toward responsive, tech-driven governance. She urged a shift from bureaucracy to responsiveness, powered by collaboration, creativity, and resilience.

The week-long celebration featured vibrant decorations in blue, white, and red, symbolizing calmness, transparency, and passion—values that underpin INEC’s service philosophy.

As the global Customer Service Week 2025 continues from October 6 to 10, INEC reiterated its resolve to champion staff motivation, continuous improvement, and stakeholder collaboration as pillars of public trust and democratic success.